Cancellation Policy

Your Basket Bouquet order may be canceled for the following two reasons: Invalid Credit Authorization or Out of Stock Item(s).
 

If your order is canceled due to invalid credit authorization, it means that we are unable to complete your order due to a processing failure with your payment information. Your order will be cancelled and your funds will be released. You may wish to verify your payment information and place your order again. We suggest checking out with PayPal, and you do not need a PayPal account. You can enter your credit card information directly through their secure site.


When your order is canceled due to either reason, you will receive an email notification informing you of the cancellation.
 

If your credit transaction has been voided, please allow 1-3 business days for your financial institution to reverse the transaction. If you are issued a refund, please allow 1-3 business days for the refund to be processed back into your account by your financial institution. 
 

Basket Bouquet understands that you may sometimes change your mind. You can cancel any order free of charge and without any explanation, provided that it has not yet been shipped. Since we strive to ship your items as soon as possible, this timeframe is generally very short, so please contact our Customer Care team as soon as possible.